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frequently asked questions

Have questions? We’re here to help

What are your business hours?

Our regular business hours are Monday–Friday from 8:00 AM – 4:00 PM. Factory Outlet Hours are Tuesday–Friday from 11:00 AM – 5:00 PM and Saturday from 9:00 AM – 5:00 PM. We are closed on Sunday & Monday. The business hours may change without any prior notice and we kindly ask you to check our Contact page for latest updates.

How long do we have to wait to pick up our orders?

The in-store pickups are generally processed within 24 hours of placing the order. We recommend calling prior to coming to the store to ensure the order is ready and packed.

How can I buy [certain product]? I can not find it on your website?

We currently list the best sellers and the products we manufacture on our website. If you have a product number, We can get pricing and charge you manually. We also list imported products.

Can I make an order over the phone?

  • We do not accept orders over the phone.
  • B2B customers should contact sales@crowncookware.ca  
  • B2C customers must place orders online through the website.

Are these pans anodized?

We do anodize our Pizza Genius pans; however, not all of our products are anodized.